Kealink is committed to protecting your privacy. We constantly improve our services to you in an effort to keep up with rapidly changing technologies. We do use information collected about you while still protecting your privacy. All information is confidential and never sold or otherwise shared with another business unless to provide the services to you described on the Kealink.com site. Due to the quickly changing environment, these policies are subject to change. If we change them, we will post them on this page and notify you as described at the end of this policy.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us and we will submit it to a free-of-charge to you, third-party dispute process.
I. Security Measures Concerning Your Personal Information
The security of your personal information is important to us. We take reasonable steps to help protect the personal information our users share with us in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have questions about security on our Web site, or our certifications, you can contact us at legal@Kealink.com
In addition to the foregoing:
Your personal information is password-protected. It is our policy to never sell traceable information about our users to third parties without user permission. See “Use of Information Collected” below.
Advanced firewall technologies protect our database from outsiders.
Your password and password reminder answers, when applicable, are kept encrypted at all times, so they cannot be decoded even if someone gains access to our database. However, to avoid unauthorized use of your account by others, you must take steps to control your password.
LINKS TO THIRD PARTY SITES
This site may contain various links to other Web sites. Kealink is not responsible for the privacy practices of those sites. You should not assume that other sites take similar steps in securing your information and should evaluate their privacy standards before using their systems.
II. Collection of Information
When you register with Kealink, we may ask that you provide your name, email address, street address, phone number, tax exchange situation, preferences for real estate, and zip code. If you are a real estate agent, broker, or other professional services provider, you will also be asked to provide your firm name, address, telephone number, state where you are licensed, and license number. We may also request additional information from you. For example, if you are a broker or other professional services provider, you will be asked to describe your areas and regions of focus, experience, and education. If we are searching to find the right real estate professional for you, you will be asked to describe your needs and preferences. Any additional information you supply Kealink via phone, text or email may also be shared with your selected real estate professional and as otherwise set forth herein.
Also, we gather certain information automatically and store it in log files. This information may include, but is not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
III. Use of Collected Information
The primary reason that Kealink collects information is to match you with a real estate professional or a buyer or seller or real estate, respectively.
If you are a real estate professional, we may provide your information to potential buyers or sellers registered through the website and we may use information we have about you as part of our ongoing marketing efforts, including but not limited to displaying your profile, practice details and rating information publicly in association with Kealink. If you are seeking a real estate professional, we will use your information to match with such individuals and provide your information to them upon your choice of a professional(s).
Your IP address may be used to help diagnose problems with our server, to administer our Web site, and for security needs. Kealink may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to third-party vendors, but these statistics will include no personal identifying information.
We may use the information we collect to notify you about the status of your Kealink account, important functionality changes to our website, new Kealink services, and special offers we think you’ll find valuable. We may also contact you to verify your information or ask you about your experiences with our system.
Except for communications that relates directly to the service being provided, you may “opt out” of receiving communications from us through the unsubscribe link or emailing us at firstname.lastname@example.org.
Your real estate professional profile information can be modified, updated but not deleted by logging into your homepage and clicking on the “Agent Profile” link. Kealink provides an upload link for photographic files of real estate professionals to the site to be used as a representation of their likeness. It is the real estate professional’s sole responsibility to upload such files and have necessary approval and legal releases to do so. You agree to indemnify, defend, and hold Kealink harmless for any claims arising from or relating to your use of the website.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at unsubscribe@Kealink.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When it is necessary to contact you, we use your email address and, in some situations your mailing address, phone or fax number. Note: Kealink will not ask you for your password if we contact you. Do not disclose your password if asked by a caller claiming to represent Kealink.
In order to achieve the benefits of the Kealink service, there are some situations in which personal information may be disclosed to third parties. These are:
Service related disclosure: As noted, we disclose information in order to connect Buyers and Seller users with real estate professional users. The Buyer and Seller users have full control over when and to whom personally identifying information is disclosed.
Once the buyer or seller has entered our system through the Kealink site and submitted answers to questions, including signing off on terms, information may flow as follows:
- Once a new lead comes in, if Kealink needs additional information based on the location or reason they are searching, we may call you to gather additional information to help us in the search for a local real estate agent.
- Once the agents have been screened and selected by Kealink and the agents have signed off on the commission referral agreement, they are referred to as lifestyle real estate advisors and submitted anonymously via email link to a private webpage dedicated to you as Advisor 1, Advisor 2, Advisor 3 with a headshot, bio and other applicable information if deemed necessary by Kealink.
- With web-hooks within email and checkpoints on the Kealink site, the buyer or sellerselects from 1-3 anonymized advisor/agents the buyer or seller believes are of interest (while also accepting terms of service if needed) and submits.
- Once Buyer or Seller receives an introduction of the name and contact information advisor(s) selected. Within the agent’s page of the Kealink site, the agent will have the buyer or seller information appear.
- Once both parties have received each other’s contact information they are considered connected. Kealink is basically no longer involved and the Advisor and Buyer or Sellerset their own agreed upon protocols about how they should correspond with each other.
- Kealink, from time to time, may follow up on the progress of the connection for quality assurance, or to follow up on any additional parties that become involved in a property contract such as a Title Company or Closing Lawyer, and your information may be shared as necessary to accomplish these goals.
- If the buyer has placed a purchase contract on real property, or seller has accepted a real estate purchase contract for sale of their real property through a Kealink connected Advisor, the advisor will update any contractual information such closing lawyer or title company contact information.
The name of the user notifying us that an agent-client or broker-client relationship was formed through our service may be released to either party, otherwise such information will be used only for our internal records, statistics and our brokerage relationship for receipt of referral commissions. We will not disclose this information to other parties, unless we are required to do so by law.
Except for the information referred to herein, user’s contact information (i.e. address, telephone, fax, or email) is never revealed. If you are a qualified match
Marketing Related Disclosure. If you are a real estate professional, we may use any information, including personally identifiable information, contained in your Kealink profile and ratings in our ongoing marketing efforts to help develop and focus referrals to you if you happen to be a qualified match for a buyer or seller client in a localized area. If you find our use of your identifiable information in association with our marketing efforts objectionable, you can opt out of future use by contacting us with your objections at legal@Kealink.com
We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Kealink may also develop business partnerships with other companies, as part of our service to users. These special business partnerships may include acquisitions by or mergers with other companies or special joint ventures that integrate our Web sites and services. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Whenever Kealink shares personally identifying information with a partner, we will do so with confidentiality and require use restrictions on the information.
IV. Legal Related Disclosure
In certain situations, Kealink may be required to disclose personal data in response to lawful requests by public authorities, including law enforcement requirements. Kealink may release account information when we believe, in good faith, that such release is reasonably necessary to:
- comply with law
- enforce or apply the terms of any of our user agreements, or
- protect the rights, property or safety of Kealink, our users, or others, investigate fraud, or respond to a government request.
Our Web site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at legal@Kealink.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Anything you post on the blog or forum is public, and you grant Kealink a royalty free license to use such information for Kealink’s business purposes. You also agree to indemnify Kealink for any claims resulting from, or related to, your use of the services, your postings and the content of any information you provide,
VI. Social Media Widgets
VII. Consent and Changes to This Policy
Kealink.com – Version 4.26.2018